Frequently Asked Questions

How quickly is my order processed?

Orders are processed within 48 hours.

How do I cancel an order?

Contact us as soon as possible at crazyeyelash@vprbeauty.com. We can cancel an order only before it has been processed or shipped. Once an order has shipped, it cannot be cancelled.

How do I contact customer service?

Email crazyeyelash@vprbeauty.com and include your order number when asking about an existing order.

Do you offer discounts for large orders?

Contact us with the styles and quantities you need, and we will let you know whether a volume discount is available.

How can I pay?

Available payment methods are shown at checkout. If a card is declined, check the card number, expiration date, security code, billing address, and overseas-payment settings, or contact your card issuer.

How do I apply false eyelashes?

1. Curl your natural lashes and apply mascara first, if desired.
2. Gently remove each lash from the tray by holding the band, not the fibers.
3. Measure the band against your eye and trim from the outer end if needed.
4. Apply a thin layer of temporary lash adhesive to the band and wait about 30 seconds.
5. Place the band close to your natural lash line and press gently into position.

Do false eyelashes include glue?

Unless the product description says otherwise, false eyelash pairs do not include adhesive. Use a temporary lash adhesive designed for false eyelashes.

Why is my tracking number not showing information?

Tracking can take 24–48 hours after the first carrier scan to update. If it still shows no information after 48 hours, email us with your order number.

Do you accept returns or exchanges?

For hygiene reasons, all sales are final. We do not accept returns or exchanges except for items that arrive damaged. For a damaged item, email crazyeyelash@vprbeauty.com promptly with your order number and clear photos of the package, shipping label, and damaged item.

Do you ship internationally?

We ship to many international destinations. Available destinations and shipping charges are shown at checkout after you enter your delivery address.

Which language and currency are used for orders?

Enter order details in English. Orders are processed in US dollars unless checkout displays a localized currency.

Who pays customs duties and import taxes?

International customers are responsible for any customs duties, import taxes, or related fees charged by the destination country.