FAQs

GENERAL 

How do I cancel an order? 
Orders are processed within 24 hours. If you made a mistake with your purchase you can contact us at caron@crazyeyelash.com before we ship your order. 
How do I contact customer service? 
You can contact us at caron@crazyeyelash.com Monday – Friday between 9:00am – 5:00pm BST. 
Do you offer a discount to large order?  
Yes! Tell us how many lashes you want to order via e-mail, we will offer you relative discount. 

PRODUCT INFORMATION 

Would you recommend some dramatic lashes? 
Faux Mink: SD-11, SD-10, SD-08 
Mink Lashes: 3D-33, 3D-68, 3D-49, 4D-01, 4D-02 or 25mm lashes if you like longer one. 
We recommend these lashes for the most glamorous and bold looks. 

Would you recommend some natural lashes? 
Faux Mink: SD-12, F840 
Mink Lashes: A30, A02, A06, A07. 
We recommend this lash for anyone new to wearing lashes or for an everyday look. 

Are thoes lashes cruelty free? 
Yes, all of lashes on our store are cruelty free. 
Whilst we respect and admire everybody's lifestyle choices, please rest assured, we as a brand are completely against animal cruelty in any form. We only use completely cruelty free methods for our mink lashes, which make up a small part of our business. 

How do I care for my Lashes?/How do I apply my Lashes?/How do I remove my Lashes? 

STEP 1 
Prepare your look, curl your natural lashes and if you are applying mascara do so before applying your false lashes. 

STEP 2 
Once you’re ready to apply your false lashes, carefully remove the lashes from the tray by dislodging the inner corner of the band, then pulling the rest of the lash off by the band. Never pull on the lashes themselves. 

STEP 3 
Hold the lash up to your eye to measure for sizing. If the lash is longer than your natural eye shape, trim the lash accordingly, always cutting it from the inner corner of the lash. 

STEP 4 
Place a thin layer of non-permanent glue on the band of the lash, allow it to dry for 30 seconds, then apply the lash by placing the band on top of your natural lash line. 

STEP 5 
Repeat steps for the other eye and you are glam and ready to go! 

Do these lashes come with glue? 
Our Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes. 

SHIPPING & RETURNS 

My tracking number is not showing any information. 
Tracking is emailed to you the moment your order ships. However, Tracking system does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at caron@crazyeyelash.com . 

Do you offer exchanges and returns? 
All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at caron@crazyeyelash.com . 

INTERNATIONAL 

Do you ship internationally? 
Yes, we ship to almost every country worldwide. 

What language should my order be placed with? 
All orders must be entered and processed in English. 

Do you accept PO Boxes addresses? 
Sorry, we don’t accept PO Boxes as shipping address. 

Which currency are my orders processed in? 
Crazy Eyelash orders are processed in US Dollars. 

Customs and Duties information. 
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.

How much is shipping to my country? 
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase. 
But for US, UK, Australia, and Canada, we offer free shipping for order over $20.For information on shipping, 
check out our Shipping page here.