Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to service@crazyeyelash.com

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!


Orders are processed within 24 hours. If you made a mistake with your purchase you can contact us at caron@crazyeyelash.com before we ship your order.

You can contact us at caron@crazyeyelash.com Monday – Friday between 9:00am – 5:00pm BST.

Yes! Tell us how many lashes you want to order via e-mail, we will offer you relative discount.

We accept payment through Credit Card or Paypal.


Faux Mink: SD-11, SD-10, SD-08
Mink Lashes: 3D-33, 3D-68, 3D-49, 4D-01, 4D-02 or 25mm lashes if you like longer one.
We recommend these lashes for the most glamorous and bold looks.

Faux Mink: SD-12, F840 Mink Lashes: A30, A02, A06, A07.
We recommend this lash for anyone new to wearing lashes or for an everyday look.

Yes, all of lashes on our store are cruelty free.
Whilst we respect and admire everybody's lifestyle choices, please rest assured, we as a brand are completely against animal cruelty in any form. We only use completely cruelty free methods for our mink lashes, which make up a small part of our business.

Prepare your look, curl your natural lashes and if you are applying mascara do so before applying your false lashes.

Once you’re ready to apply your false lashes, carefully remove the lashes from the tray by dislodging the inner corner of the band, then pulling the rest of the lash off by the band. Never pull on the lashes themselves.

Hold the lash up to your eye to measure for sizing. If the lash is longer than your natural eye shape, trim the lash accordingly, always cutting it from the inner corner of the lash.

Place a thin layer of non-permanent glue on the band of the lash, allow it to dry for 30 seconds, then apply the lash by placing the band on top of your natural lash line.

Repeat steps for the other eye and you are glam and ready to go!

Our Lashes do not come with lash adhesive. You can use any temporary lash adhesive to apply your lashes.


Tracking is emailed to you the moment your order ships. However, Tracking system does not update tracking for 24-48 hours after the initial scan of your shipment. We ask that you check back in 48 hours. If you still do not see tracking information please contact us at caron@crazyeyelash.com .

All sales are final. Due to the nature of our product we do not offer refunds or exchanges, except in the case of receipt of damaged products. If you receive a damaged item please immediately send us a picture of your shipment box as well as the items that arrived damaged at caron@crazyeyelash.com .


Yes, we ship to almost every country worldwide.
All orders must be entered and processed in English.
Crazy Eyelash orders are processed in US Dollars.
At this time, all customs and duties fees are the customer’s liability and will be charged to you upon receipt of your international shipment.
The cost of shipping depends on the weight of your purchase and your final destination address. Once you enter your shipping address during checkout your shipping cost will appear in your cart before you finalize your purchase. But for US, UK, Australia, and Canada, we offer free shipping for order over $20. For more information on shipping, check out our Shipping page here.


The reason for the transaction failure is that the card issuer does not trust, it may be the consumer's card number, cvv is wrong, or the card does not support overseas payment, the card limits the maximum amount of consumption.
I suggest you can contact consumers :

1. Let him confirm that the card number information is correct and re-pay;
2. Change the card and pay again. You can contact the consumer to verify the specific cause of the failure and ask him to contact the card issuing bank to inquire about the cause of the failure

Unable to find satisfactory answers ? Contact Support